Refund & Cancellation Policy

Klean DrAi is a garment-care service operated by WeSimplifAI Private Limited. This Refund & Cancellation Policy explains how order cancellations, subscription cancellations, refunds and service-related remedies are handled.

Please read it together with our Terms of Service and Privacy Policy.

You pay for a Klean DrAi plan online, in Indian Rupees (INR), through our payment provider Cashfree Payments. Each payment buys one month of your plan. Nothing renews or is charged automatically, so there is no recurring subscription to cancel — you simply pay again when you want another month.

A plan is activated only after your payment is confirmed. We do not see or store your card, UPI or bank details.

Klean DrAi offers Individual (₹199 a month, 10 garments), Family (₹799 a month, 50 garments) and Business (₹1499 a month, 100 garments) plans.

Because you pay month by month and nothing renews automatically, you don't need to cancel a plan: it simply ends when the month ends unless you pay for another month. Paying before the month ends adds the new month's garments to what you have left and extends the plan by a month; if the month ends first, unused garments expire.

There is no automatic refund for an unused plan month or unused garment allowance, except where Klean DrAi determines that an exception is appropriate.

Customers may cancel an order from the order page until the driver confirms pickup. Once pickup has been confirmed, the order cannot be cancelled through the customer application.

If you need help with an order after pickup has been confirmed, please contact Klean DrAi support.

If a scheduled pickup cannot be completed — for example because you are unavailable, the address cannot be accessed, or the garments are not ready — Klean DrAi may reschedule the pickup. A failed pickup does not itself incur a cancellation charge or consume your garment allowance.

If you believe a garment-care service was not completed correctly, please contact Klean DrAi support with the relevant order details. We may review the order's operational and garment history before deciding on an appropriate resolution.

Depending on the circumstances, a resolution may include reprocessing the garment, a service credit, a refund, or another appropriate remedy. If a payment was taken but your plan was not activated, or you were charged twice by mistake, contact us — an approved refund is returned to the original payment method through Cashfree, and how long it takes to reach you depends on your bank or payment provider.

Nothing in this policy limits any mandatory refund, cancellation or consumer right available to you under applicable law.

Claims about garment damage, loss, pre-existing damage or treatment limitations are handled under the applicable provisions of the Terms of Service and the garment records kept during the service. This policy does not replace those provisions.

We may update this policy as Klean DrAi develops its services. The version published on this page, with its date, applies from the date shown.

• Klean DrAi, operated by WeSimplifAI Private Limited
• Website: https://www.kleandrai.com
• Email: care@kleandrai.com
• Phone: +91 92868 68300