Terms of Service

These Terms of Service ("Terms") govern your use of the Klean DrAi website, Android app and garment-care services. Klean DrAi is a garment-care service operated by WeSimplifAI Private Limited.

By creating an account, subscribing to a Klean DrAi plan, placing an order, or otherwise using the service, you agree to these Terms. If you do not agree, please do not use the service.

Klean DrAi provides a technology-enabled garment-care service that connects customers with pickup, processing, quality checking, tracking and delivery.

Klean DrAi operates a subscription-led Cloud Laundry model. Customers subscribe to a plan, schedule garment pickups, and receive their processed garments back through the Klean DrAi delivery network.

The actual processing of garments may be performed by Klean DrAi, an authorized business partner, or another authorized processing facility in the Klean DrAi network.

You must be at least 18 years old to create an account and use Klean DrAi as a customer.

By using the service, you confirm that:

• the information you provide is accurate and current;
• you are authorized to use the contact details and address provided;
• you will keep your account credentials secure; and
• you will use the service only for lawful purposes.

Klean DrAi is not intended for children under 18.

You may need to create an account to use customer services. You are responsible for:

• providing accurate account information;
• keeping your password and login credentials confidential;
• notifying us if you believe your account has been accessed without authorization; and
• all activity carried out through your account, subject to applicable law.

Your account may include information about your subscription, orders, addresses, garments and garment-care history. Our handling of personal information is described in our Privacy Policy.

Klean DrAi currently offers subscription plans for customers.

A Klean DrAi plan is bought one month at a time. The Individual and Family plans, their monthly prices in Indian Rupees (INR) and their garment allowances are shown on the Plans page. You have no plan until you pay for one; each payment gives you one month of the plan, and nothing renews or is charged automatically — you pay again when you want another month.

Your plan's garment allowance is used as the plan describes. If you pay for another month before your current month ends, the new month's garments are added to what you have left and your plan is extended by a month. If your month ends first, any unused garments expire. Unused allowance does not become cash.

The Business plan (₹1499 a month, 100 garments) is paid for online in the same way. Cancellation and refunds are described in the Refund & Cancellation Policy.

Klean DrAi may introduce, change or discontinue plans or plan features. Any change affecting an existing paid subscription will be communicated as required by applicable law and the terms applicable to that subscription.

When you place a pickup order, you provide information such as:

• pickup address;
• preferred pickup time;
• garment categories and quantities; and
• any other information requested during booking.

Submitting an order is a request for service. Pickup availability depends on the service area, operating capacity and available pickup slots.

Klean DrAi may contact you if information required to complete an order is missing or if the requested pickup cannot reasonably be fulfilled.

Klean DrAi may assign an individual Garment ID to garments handled through the service. Garment records may contain information such as garment category, fabric, colour, care-label information and processing history.

The purpose of garment identity is to maintain an individual record of a garment through its Kleaning journey and reduce the risk of garments being mixed up or incorrectly processed.

You should provide accurate information about garments and disclose relevant information about stains, damage, special materials, embellishments or other conditions that may affect treatment.

Klean DrAi determines the appropriate treatment for garments based on available garment information, care-label information, garment characteristics and applicable service rules. Not every garment is suitable for every treatment.

We may decline to process a garment where:

• the garment is unsuitable for the requested service;
• its care instructions are missing, unclear or inconsistent;
• processing presents an unreasonable risk of damage;
• the garment contains hazardous, prohibited or contaminated material; or
• the requested treatment cannot reasonably be provided.

Where a garment cannot be safely processed, we may return it without treatment or contact you regarding the appropriate next step.

Pickup and delivery are provided through the Klean DrAi delivery network and authorized delivery personnel. Pickup and delivery times are service windows rather than guaranteed exact arrival times unless Klean DrAi expressly states otherwise.

You are responsible for providing an accurate and accessible pickup or delivery address and for being reasonably available during the selected service window.

If a pickup or delivery cannot be completed because of an incorrect address, inability to access the location, or other circumstances attributable to the customer, we may reschedule it. A failed pickup does not itself incur a charge or use your garment allowance — see the Refund & Cancellation Policy.

Klean DrAi records operational events associated with an order, including pickup, processing, quality checking, dispatch and delivery.

When the delivery executive records an order as delivered, Klean DrAi may send you a delivery notification by email or other available service channel.

If you believe an order has been incorrectly marked as delivered or you have not received it, please contact Klean DrAi promptly using the support details below.

You remain responsible for identifying pre-existing damage or special conditions that could affect processing. Klean DrAi may document garment condition as part of its operational process.

Klean DrAi is not responsible for damage that results from:

• pre-existing weakness, damage or deterioration;
• ordinary wear and tear;
• undisclosed defects or alterations;
• failure to disclose relevant garment information;
• care instructions that are absent, incorrect or inconsistent;
• inherent characteristics of a particular material, dye, finish or construction; or
• circumstances outside our reasonable control.

Where a processing issue appears to have resulted from the service provided, please contact us promptly so that we can investigate the order and garment history.

Do not submit garments or materials containing:

• hazardous chemicals;
• flammable or explosive materials;
• biological or infectious material;
• weapons or illegal items;
• materials that could reasonably endanger staff, processing facilities or other customers; or
• any item that Klean DrAi has identified as unsuitable for processing.

If prohibited material is discovered, Klean DrAi may refuse or stop processing and take reasonable steps to protect people, property and the service.

Plan payments are made online in Indian Rupees (INR) through our payment provider, Cashfree Payments. You see the amount before you pay, and we do not see or store your card, UPI or bank details. A plan is activated only after the payment is confirmed.

Order cancellation and refunds are described in the Refund & Cancellation Policy. Nothing in these Terms limits any mandatory refund, cancellation or consumer rights available to you under applicable law.

Klean DrAi does not guarantee a refund merely because a customer has unused subscription allowance, except where the applicable plan terms, the Refund & Cancellation Policy or law provide otherwise.

We aim to keep Klean DrAi available and operational, but the service may occasionally be unavailable or delayed because of:

• maintenance;
• technical failures;
• network or telecommunications problems;
• weather or transport disruption;
• partner or processing-facility issues;
• events outside our reasonable control; or
• legal or regulatory requirements.

We will take reasonable steps to restore affected services.

Klean DrAi may use authorized business partners and processing facilities to provide garment-care services. These partners may receive the information necessary to process and fulfill your order.

Klean DrAi remains responsible for coordinating the customer-facing service provided through the Klean DrAi platform, subject to these Terms and applicable law.

The Klean DrAi name, logo, visual identity, website, application, software, content and other materials provided by Klean DrAi are owned by or licensed to Klean DrAi and are protected by applicable intellectual-property laws.

You may use the service for its intended personal or authorized business purpose. You may not copy, modify, reproduce, distribute, reverse engineer, resell or commercially exploit Klean DrAi's software, branding or content without our prior written permission, except where applicable law expressly permits such activity.

You must not:

• misuse the service;
• attempt to gain unauthorized access to accounts, systems or data;
• interfere with the operation or security of the service;
• submit fraudulent or misleading information;
• use the service for unlawful activity;
• upload or submit prohibited material; or
• attempt to circumvent service, subscription or account restrictions.

We may suspend or terminate access where reasonably necessary to protect the service, our customers, staff, partners or systems, subject to applicable law.

To the extent permitted by applicable law, Klean DrAi will not be liable for indirect, incidental, special or consequential losses arising from your use of the service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or rights that consumers cannot waive under applicable law.

Where liability relating to a garment, order or service is established, any applicable remedy will be determined based on the circumstances, the applicable service terms and applicable law.

Klean DrAi will not be responsible for delay or failure caused by circumstances reasonably beyond our control, including natural disasters, severe weather, transport disruption, government action, strikes, civil disturbance, major technical infrastructure failures or other comparable events.

We will take reasonable steps to resume the affected service when circumstances permit.

You may stop using Klean DrAi and request deletion of your account as described in our Privacy Policy and on the Account Deletion page.

We may suspend or terminate an account where reasonably necessary because of fraud, misuse, security concerns, unlawful activity, or material violation of these Terms, subject to applicable law.

Account termination does not automatically erase records that we are legally or legitimately required to retain.

We may update these Terms as Klean DrAi develops its services or as legal or regulatory requirements change.

When we make a material change, we will update the date at the top of this page and, where appropriate, notify account holders through the service or by email. Your continued use of Klean DrAi after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the courts and authorities having jurisdiction under applicable Indian law, subject to any mandatory consumer-protection or dispute-resolution rights available to you.

If you have questions about these Terms, your order or the Klean DrAi service, contact:

• Klean DrAi Customer Support
• Email: care@kleandrai.com
• Phone: +91 92868 68300

For privacy and personal-data matters, please also refer to our Privacy Policy.

Privacy Policy · Refund & Cancellation · Account Deletion